Terms and Conditions

Our terms

  1. These Terms
    • What these terms cover. These are the terms and conditions on which we supply products to you.
    • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
    • Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
  • You are an individual.
  • You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

Provisions specific to consumers only are in orange and those specific to businesses only are in blue.

  • If you are a business customer this is our entire agreement with you. If you are a business customer these terms (and your order, submitted through our website, over the phone or via email) constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these terms.
  1. Information About Us and How to Contact Us
    • Who we are. We are Visio Golf Limited a company registered in England and Wales. Our company registration number is 11492438 and our registered office is at 3 The Studios, 320 Chorley Old Road, Bolton, United Kingdom, BL1 4JU. Our registered UK VAT number is GB255011149.
    • How to contact us. You can contact us by telephoning us on (+44) 07759917518 or by writing to us by email at sales@visioputting.com or by post at Visio Golf Limited, Unit C, Ordinance Road, Buckshaw Link, Buckshaw Village, Chorley, Lancashire, PR7 7EL, United Kingdom.
    • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  2. Our Contract With You
    • How we will accept your order. Our acceptance of your order will take place when we email you to accept it and, unless otherwise agreed by us, you have paid us for it, at which point a contract will come into existence between you and us.
    • If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will return any payment you have made to us for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified or because we are unable to deliver to the delivery location that you have requested.
    • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
  3. Our Products
    • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
    • Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
  4. Your Rights to Make Changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  1. Providing the Products
    • Delivery costs. The costs of delivery will be as displayed to you on our website.
    • When we will provide the products. During the order process we will let you know when we estimate we will deliver the products to you.
    • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not, to the extent allowed by law, be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    • If you are not at your address when the product is delivered. If the products cannot be posted through your letterbox and no one is available at your address to take delivery, we or our delivery provider may place a note through your letterbox informing you to collect the products from them or an alternate location. Alternatively, we will automatically try to redeliver the products at a later date or leave you a note informing you of how to rearrange delivery or collect the products from a local depot. We may charge you for reasonable further delivery costs where we have not been able to deliver the products because they cannot be posted through your letterbox and there is no on available at you address to take delivery.
    • If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from our delivery provider we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 2 will apply.
    • When you become responsible for the goods. A product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us, our delivery provider or a location notified to you.
    • When you own goods. You own a product once we have received payment in full and we have delivered it to you.
    • What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, instructions on how to access your property for delivery if we are struggling to make delivery. We will contact you to ask for this information if we require it and it has not been provided as part of the order process. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    • Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
      • deal with technical problems or make minor technical changes;
      • update the product to reflect changes in relevant laws and regulatory requirements;
      • make changes to the product as requested by you (see clause 5).
    • Your rights if we suspend the supply of products. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than two weeks and we will refund any sums you have paid in advance for the product after you end the contract.
  2. Your Rights to End the Contract
    • When you can end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
      • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11 if you are a consumer and clause 12 if you are a business;
      • If you want to end the contract because of something we have done or have told you we are going to do, see clause 2; and
      • If you are a consumer and have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
    • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      • we have told you about an upcoming change to the product or these terms which you do not agree to;
      • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • there is a risk that supply of the products may be significantly delayed because of events outside our control;
      • we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than two weeks; or
      • you have a legal right to end the contract because of something we have done wrong.
    • Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online, over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
    • How long do consumers have to change their minds? If you are a consumer you have 14 days after the day you (or someone you nominate) receives the goods to change your mind, unless your goods are split into several deliveries over different days in which case you will have 14 days after the day you (or someone you nominate) receives the last delivery.
  3. How to End the Contract With Us (including If You Are a Consumer Who Has Changed Their Mind)
    • Tell us you want to end the contract. To end the contract with us when you have a right to do so, please let us know by doing one of the following:
      • Phone or email. Call us on (+44) 07759917518 or email us at sales@visioputting.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
      • By post. Print off the [form INSERT LINK TO PRINTABLE FORM] and post it or email it to us at the appropriate address on the form. Or simply write to us at the physical or email address on the form, including details of what you bought, when you ordered or received it and your name and address.
      • Website account. Contact us through your Account on our website. Please provide all requested details relating to your order and ensure that the contact details that you have provided to us are up to date.
    • Returning products after ending the contract. If you validly end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must organise their secure delivery back to us at Visio Golf Limited, Unit C, Ordinance Road, Buckshaw Link, Buckshaw Village, Chorley, Lancashire, PR7 7EL, United Kingdom. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
    • When we will pay the costs of return. We will pay the costs of return:
      • if the products are faulty or misdescribed; or
      • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.

  • What we charge for collection. If you are responsible for the costs of return and we have agreed to collect the product from you, we will charge you the direct cost to us of collection. Unless we inform you otherwise at the time we agree to collect the product, the costs of collection will usually be the same as our charges for standard delivery to the location where we are collecting the product.
  • How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
  • When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
    • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
  • When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
    • If the products are goods and we have not agreed to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 2.
    • In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
  1. Our Rights to End the Contract
    • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      • you do not make any payment to us when it is due;
      • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, instructions on how to access your property for delivery;
      • you do not, within a reasonable time, allow us to deliver the products to you.
    • You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  2. If There Is a Problem With the Product

How to tell us about problems. If you have any questions or complaints about our products, please contact us. You can telephone us on (+44) 07759917518 or write to us by email at sales@visioputting.com or by post at Visio Golf Limited, Unit C, Ordinance Road, Buckshaw Link, Buckshaw Village, Chorley, Lancashire, PR7 7EL, United Kingdom.

  1. Your Rights in Respect of Defective Products If You Are a Consumer
    • If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products if you are a consumer who is residing in the UK. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights if you are a consumer who is residing the in the UK. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example putting aids, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also clause 7.3.

  • Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must return them to us. Please call customer services on (+44) 07759917518 or email us at sales@visioputting.com to arrange return.
  1. Your Rights in Respect of Defective Products If You Are a Business
    • If you are a business customer we warrant that on delivery any products:
      • conform in all material respects with their description;
      • be free from material defects in design, material and workmanship; and
      • be fit for any purpose held out by us.
    • Subject to clause 3, if:
      • you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in clause 1;
      • we are given a reasonable opportunity of examining such product; and
      • you return such product to us,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.

  • We will not be liable for a product’s failure to comply with the warranty in clause 1 if:
    • you make any further use of such product after giving a notice in accordance with clause 2(a);
    • the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
    • the defect arises as a result of us following any drawing, design or specification supplied by the Customer;
    • you alter or repair the product without our written consent; or
    • the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
  • Except as provided in this clause 12, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in clause 1.
  • These terms shall apply to any repaired or replacement products supplied by us under clause 2.
  1. Price and Payment
    • Where to find the price for the product. The price of the product (which includes UK VAT where applicable) will be the price indicated on the order pages when you placed your order. If your product is being delivered to a destination outside of the UK we will not usually charge UK VAT on it. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the product you order and clause 13.6 for your responsibilities in relation to import duties and taxes in relation to products being delivered to destinations outside of the UK.
    • We will pass on changes in the rate of UK VAT. If the rate of UK VAT changes between your order date and the date we supply the product, where you are required to pay UK VAT we will adjust the rate of UK VAT that you pay, unless you have already paid for the product in full before the change in the rate of UK VAT takes effect.
    • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    • When you must pay and how you must pay. We accept payment with most major credit and debit cards (including Visa, MasterCard and American Express), PayPal and Apple Pay. You must pay for the products when you place your order.
    • Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
    • Customs. When ordering products for delivery outside of the UK you may be subject to import duties and taxes, which are applied once the products reach the delivery jurisdiction. Any such import duties and taxes, as well as any other customs charges applied by customs and government authorities, must be borne by you; we do not have control over these charges. As customs charges, import duties and taxes vary widely across the world, you should contact the customs office in the country where you are receiving the products for more information. Further, when ordering from us, you are considered the importer of record and must comply with all laws and regulations in the country where you are receiving the products. Although it is outside of our control, we wish to make you aware that cross-border deliveries may be subject to opening and inspection by customs authorities in the country of export and import.
  2. Our Responsibility for Loss or Damage Suffered By You If You Are a Consumer
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 1; and for defective products under the Consumer Protection Act 1987
    • We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 15.
  3. Our Responsibility for Loss or Damage Suffered By You If You Are a Business
    • Nothing in these terms shall limit or exclude our liability for:
      • death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
      • fraud or fraudulent misrepresentation;
      • breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
      • defective products under the Consumer Protection Act 1987; or
      • any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    • Except to the extent expressly stated in clause 1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
    • Subject to clause 1:
      • we shall not be liable to you, whether in contract, tort (including without limitation negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
      • our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including without limitation negligence), breach of statutory duty, or otherwise, shall be limited to a maximum of one hundred per cent (100%) of the total sums paid by you for products under such contract.
  1. How We May Use Your Personal Information

How we will use your personal information. We will only use your personal information as set out in our [LINK TO PRIVACY POLICY].

  1. Other Important Terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    2. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 1. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you do not make a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    5. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. If you are a consumer, please note that these terms, their subject matter, and their formation, are governed by the law of England and Wales and you can bring legal proceedings in respect of them in the courts of England and Wales. If you are a consumer living in another country, as an alternative to bringing legal proceedings in the courts of England and Wales, you have the option to bring legal proceedings in your local courts (for example, if you live in Scotland you can bring legal proceedings in either the Scottish courts or the courts of England and Wales. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish courts or the courts of England and Wales).
    6. Alternative dispute resolution if you are a consumer. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. As set out in clause 10, we always ask that you tell us about any complaints that you have in relation to the products or this contract before escalating your complaints externally. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Centre for Effective Dispute Resolution via their website at www.cedr.com. In addition, if you live in the EU please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution
    7. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including without limitation non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.