Shipping and Returns

Last updated August 2024

Shipping

We can ship to almost any address worldwide. However, please note that there are restrictions on some products and some products cannot be shipped to international destinations.

The courier your order is shipped with will be selected by our warehouse based on the best option available, typically, Royal Mail or DPD

UK orders

We ship Monday to Friday, for UK shipping expect 24 to 48hrs for delivery from the nearest shipping date. If you choose our ‘Tracked 24’ service please note this service is for deliveries on standard business days Monday – Friday only.

If you choose ’Tracked 24‘ and your order is placed Monday – Friday after 3pm UK time, your order will be shipped the very next working day, for example if you order on a Thursday after the 3pm order cut-off time, your order will fall into the next working day and will be shipped on the Friday and delivered the following Monday unless this is a Bank Holiday then it will be delivered on the next working day, Tuesday.

European orders

For European orders, these typically take 3-5 working days to deliver to most European countries. However, delivery times can vary based on the specific destination and any potential delays in customs.

Orders For Delivery Within The EU

Important information for customers ordering from outside the UK. As part of Brexit, the UK have now left the EU, for orders leaving the UK no UK VAT will be charged and as a result the price you see will exclude VAT. It is important to be aware that you may be liable for import VAT when you receive the item in your country, this may be different for different countries (as a guide the UK VAT rate is 20% ) It is key that you understand and budget for any import taxes that you may have to pay.

Visio Golf Ltd is not responsible for these charges and if they are due you should be contacted by your customs office. Unfortunately, if Visio Golf Ltd send an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Visio Golf Ltd minus the total shipping and returns costs.

From 25th April 2022 the introduction of new regulations will mean that customers outside of the UK will receive notification to pay import duties/taxes in advance of ordered items departing the UK. Couriers will, where applicable, notify customers directly by email with payment instructions for import duties/taxes to be paid within 3 days (72 hours). Failure to make the required payment will result in the courier returning the items to Visio Golf Ltd.

Exchange rates vary constantly therefore we cannot guarantee the price of an item in any other currency except GBP. The money taken from your account for the transaction will be GBP’s, you must check with your bank as to how it will come out of your account.

For customers ordering with Visio from Norway and Switzerland – we highly recommend that you check your national import policy. It is important that you understand and budget for any import taxes that you may have to pay. Visio is not responsible for these charges and if they are due you should be contacted by your customs office.

Unfortunately, if Visio sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Visio minus the total shipping and returns costs. Our Courier companies also require proof of ID when shipping to Norway and Switzerland in the form of a passport or driving license before we ship any items. Customers will be contacted by a member of the Visio team after placing an order.

For customers ordering with Visio from Andorra, Gibraltar, Turkey, Malta, or Canary Islands – It is important and we would highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay. Visio Golf is not responsible for these charges and if they are due you should be contacted by your customs office. Please contact us at info@visioputting.com if you have any questions regarding this.

USA & Rest of world orders

For the USA & Rest of the world ,these typically take 5-7 working days to deliver. However, delivery times can vary depending on the specific destination and any potential delays in customs. For shipping outside of the listed countries please email info@visioputting.com for a quote.

Shipping Providers

Royal Mail: Tracked 48
Royal Mail: Express Tracked 24
DPD: Tracked 24
DHL: Tracked

Tracking your order:

To track your order, click your tracking number which has been added to your order details.

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund.

We do not offer a free returns policy, and in some instances, a shipping and handling fee may be deducted from your refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the carrier (5 to 10 working days), the time it takes us to process your return once we receive it (3 to 5 working days), and the time it takes your bank to process our refund request (5 to 10 working days).

Returns Address;

Visio Putting C/o Fulfilment Crowd
Unit 2
Hillridge Road
Martland Park
Wigan
WN5 0LS
United Kingdom

Undelivered, lost or damaged items

If your order hasn’t been delivered or you believe it is lost, please contact us at info@visioputting.com making sure to include the full name of the person who placed the order and your five-digit order number, which you can find in your order confirmation email.

Delivery Claim Time Frames

To help ensure you receive your order or get a refund if something goes wrong, please carefully review the following information regarding claims for missing deliveries. Each carrier has specific timelines, and it’s important to contact us within the stated periods as we are unable to process any claim after these time periods.

Royal Mail

• If you haven’t received your order, please contact us no later than 80 days after the expected delivery date.
• However, you must wait 10 days from the expected delivery date before we can submit a claim. After 80 days, we are unable to process claims, so please don’t delay in reaching out.

DPD

• For DPD deliveries, you must contact us within 14 days of the expected delivery date. Claims after this period will not be accepted.

DHL

• For DHL deliveries, claims can be made up to 30 days from when DHL accepted your parcel. Be sure to reach out within this time frame.
• We highly encourage you to get in touch as soon as possible if your order hasn’t arrived. Our support team is here to help!

If you receive your order and you think it is damaged, you must contact us within 24-48hrs of receiving it at info@visioputting.com and providing the full name of the person on the order and your five digit order number which can be found in your order confirmation email.

You will need to include multiple photo evidence that clearly shows the damage on the product.