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Shipping & Returns

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Returns Address
Visio Putting
Unit C
Ordnance Road
Buckshaw Link
Buckshaw Village


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We ship twice a week on a Tuesday and a Thursday. For UK postage expect 3-5 days delivery from the nearest shipping date. For example if you order on a Wednesday that would be 3-5 days from the following Saturday. For Europe and USA expect 7-14  days, although customs can sometimes delay shipping longer. For shipping outside of the listed countries please email for a quote.

To track your order, use the links below and enter the tracking number which has been added to your order details. 

International Shipping Partners

UPS i-parcel service -

FedEx service -

UK & Europe Shipping Partners

Royal Mail -