You may return most new, unopened items within 14 days of delivery for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products and some products cannot be shipped to international destinations.
We ship Monday to Friday, for UK shipping expect 3-5 business days for delivery from the nearest shipping date. If you choose our next day service please note this service is for deliveries on standard business days Monday - Friday only.
If you choose 'Express 24 (next day)' and your order is placed Monday - Friday after 5pm UK time, your order will be shipped the very next business day, for example if you order on a Thursday after the 5pm cut-off time your order will fall into the next business day and will be shipped on the Friday and delivered the following Monday unless this is a Bank Holidays then it will be delivered on the Tuesday.
For Europe expect 4-6 business days for delivery. For the USA expect 4-8 business days, although customs can sometimes delay shipping longer. For shipping outside of the listed countries please email for a quote.
To track your order, use the links below and enter the tracking number which has been added to your order details.
Track your Parcel
UPS I-Parcel Tracking, enter your tracking ID, to check the status of your shipment.
Royal Mail, enter your tracking ID, to check the status of your shipment.
FEDEX, enter your tracking ID, to check the status of your shipment.
Links to tracking your parcel
- UPS i-parcel service - https://tracking.i-parcel.com/
- FedEx service - https://www.fedex.com/apps/fedextrack/?action=track&cntry_code=ae
UK & Europe Shipping Partners