You may return most new, unopened items within 14 days of delivery for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products and some products cannot be shipped to international destinations.
We ship Monday to Friday, for UK shipping expect 3-5 business days for delivery from the nearest shipping date. If you choose our next day service please note this service is for deliveries on standard business days Monday - Friday only.
If you choose 'Express 24 (next day)' and your order is placed Monday - Friday after 5pm UK time, your order will be shipped the very next business day, for example if you order on a Thursday after the 5pm cut-off time your order will fall into the next business day and will be shipped on the Friday and delivered the following Monday unless this is a Bank Holiday then it will be delivered on the Tuesday.
For Europe expect 4-6 business days for delivery. For the USA expect 4-8 business days, although customs can sometimes delay shipping longer. For shipping outside of the listed countries please email for a quote.
To track your order, use the links below and enter the tracking number which has been added to your order details.
Track your Parcel
UPS I-Parcel Tracking, enter your tracking ID, to check the status of your shipment.
Royal Mail, enter your tracking ID, to check the status of your shipment.
FEDEX, enter your tracking ID, to check the status of your shipment.
Links to tracking your parcel
- UPS i-parcel service - https://tracking.i-parcel.com/
- FedEx service - https://www.fedex.com/apps/fedextrack/?action=track&cntry_code=ae
UK & Europe Shipping Partners
- Royal Mail - https://www.royalmail.com/business/track-your-item#/
- FedEx - https://www.fedex.com/en-gb/tracking.html
Orders For Delivery Within The EU
Important information for customers ordering with from outside the UK. As part of Brexit, the UK have now left the EU, for orders leaving the UK no UK VAT will be charged and as a result the price you see will exclude VAT. It is important to be aware that you may be liable for import VAT when you receive the item in your country, this may be different for different countries (as a guide the UK VAT rate is 20% ) It is key that you understand and budget for any import taxes that you may have to pay. Visio is not responsible for these charges and if they are due you should be contacted by your customs office. Unfortunately, if Visio send an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Visio minus the total shipping and returns costs.
Exchange rates vary constantly therefore we cannot guarantee the price of an item in any other currency except GBP. The money taken from your account for the transaction will be GBP's, you must check with your bank as to how it will come out of your account.
For customers ordering with Visio from Norway and Switzerland - we highly recommend that you check your national import policy. It is important that you understand and budget for any import taxes that you may have to pay. Visio is not responsible for these charges and if they are due you should be contacted by your customs office.
Unfortunately, if Visio sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Visio minus the total shipping and returns costs. Our Courier companies also require proof of ID when shipping to Norway and Switzerland in the form of a passport or driving license before we ship any items. Customers will be contacted by a member of the Visio team after placing an order.
For customers ordering with Visio from Andorra, Gibraltar, Turkey, Malta, or Canary Islands - It is important and we would highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay. Visio is not responsible for these charges and if they are due you should be contacted by your customs office.
Please don’t hesitate to ask if you have any questions regarding this.
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as ""Damaged"" and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
It is your duty to inspect and confirm that the goods are in perfect condition before signing.
If the goods are damaged and not singed for accordingly, Visio cannot accept any liability and the item will not be replaced or reimbursed.
Visioputting.com reserves the right to refuse any order and will advise the potential purchaser in reasonable time.
In exceptional circumstances we may have to contact you if a destination evokes additional charges.